1Cover Travel Insurance

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Reviews of 1Cover Travel Insurance

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  Carmen Loutit Added February 08, 2018

  ★ ★ ★ ★ ★
  We have always insured our holidays using 1Cover, however this is the first time we have had to make a claim. During our travels through the USA we received the call that my father had passed away and you could imagine we were desperate to reunite with our family as quickly as possible.
  I contacted 1Cover and was greeted by a very professional and understanding staff member who promptly advised me of the process and provided me with my claim number. When we arrived home awaiting us was a very clear and concise email providing with details to progress our claim. Our claim was processed promptly, we were updated with its status and payment received within the advised time-frame.
  Thank you 1Cover your staff and processes made this stressful time that little bit easier. Be assured we will definitely be using your travel insurance again.
  Carmen
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  Eleshia Mifsud Added January 06, 2018

  ★ ★ ★ ★ ☆
  Had to make a claim after my phone was stolen while I was overseas, and they took about a week and a half for a real person to contact me. When I got the "request for feedback" email before I got any response to my claim, I had to remind them that my claim was still outstanding, and this will affect my review. After reminding them, they were pretty prompt to sort everything out and after a few more weeks the claim amount showed up in my bank account. The great thing is that these guys care about what people say about them, and for the price they charge I'd probably use them again. But the slow response times meant there was room for improvement. I'd still recommend as great value.

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