JB Hi-Fi Sydney Galeries Victoria

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Reviews of JB Hi-Fi Sydney Galeries Victoria

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  Ingrid van der Horst Added March 23, 2022

  ★ ★ ★ ☆ ☆
  The guy was helpful however I need to return as the replacement items for my laptop are not suitable.
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  AJ M Added March 18, 2022

  ★ ★ ★ ★ ★
  5 stars rating for customer service alone. Although it took some time for me to be attended to (lunch hour) Holly was very helpful and friendly.
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  Kim Williams Added March 14, 2022

  ★ ★ ★ ★ ★
  Very nice and well set up. Everything has a space, but too small for the variety of stuff that they sell. If you don't mind small spaces, you will like this shop. I was too scared to walk around the glassware. May have dropped something. Otherwise, it is great for the small space available.
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  kyren whelan Added March 12, 2022

  ★ ★ ★ ★ ☆
  Heaps of dvds/blu ray's.Good
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  Caitlin Lu Added February 24, 2022

  ★ ★ ☆ ☆ ☆
  Went in to looking at the Microsoft Surface laptop and asked the nearest guy for assistance. The man was not too familiar with the full specs of the Microsoft Surface range and thus seemed assistance from a senior colleague named Alex. We got a brief run down on the difference and I told him we would think about it a bit more in which he responded to call him if we had any more requests. My mum who was with me, was also interested in purchasing a potential speaker (Bose) so we went to a differentsection of the store, in which another female employee with cool jeans came up to us asking if we needed help. She was really friendly and good with her customer service, giving her own personal experiences and being honest. We had also asked for further discounts for both the speaker/laptop as a deal in which she checked and confirmed she was able to give further discounts. As the Galeries store did not have the laptop in stock, she had phone the World Square to confirm stock. While she was on the phone with World Square, Alex walked towards her and claimed it was HIS sale as he serviced us first, however this was not the case as there was another man (mentioned at the start) who initiated conversation first. He rudely took over while she was still on the phone trying secure my laptop while she left disheartened. My mum and I felt this was unjust, inappropriate and immature behaviour in front a customer. So we went to the manager to notify we were unhappy with his actions and wanted to give our sale to the girl (as JB-HI-FI staff have KPIs and receive commission). The manager assured our sale would be allocated, however we do not know if his words would be actioned. Furthermore, while I was going through the final payment, Alex continued to pressure me into purchasing additional products (security & warranty) when I rejected the offer on multiple occasions telling him I have uni discounts and offers. As a sales person, he didn't understand price was a main factor (unlike the female salesperson) to my purchase. Only when I firmly told him I wasn't interested that he finally took me to the counter to pay. In conclusion, I understand retail is quite competitive among colleagues, however this was unprofessional and outright shocking. Props to the girl and the FIRST guy who helped us by being HONEST.
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  Angela W Added January 17, 2018

  ★ ★ ★ ★ ★
  Fantastic service, very practical advice. I have made many purchases there over a few years and have left the store with confidence that I have the right product for my needs.

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About jbhifi.com.au

JB Hi-Fi | JB Hi-Fi - Australia's Largest Home Entertainment Retailer
JB Hi-Fi is Australia's largest home entertainment retailer with top products, great quality + value. Learn more about our product range online.