Shangri-La Hotel, Sydney

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Reviews of Shangri-La Hotel, Sydney

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  Morgan Kelps Added March 28, 2023

  ★ ★ ★ ★ ★
  Great stay overall, wonderful location, well appointed rooms, incredible views from the bar and dining areas. Stand out was Adrian the concierge, incredible. We were headed to the airport but I wanted to order room service delivered to go to the bar, I was turned down by another chap at the property but I spoke with Adrian in the lobby and he said it would be there at 12:45 (placing the order at 12:15). Not only was it there at 12:45 to the minute but Adrian accompanied the delivery person to ensure everything was perfect. Many higher end establishments fail to deliver in the basics but Adrian and the staff at this property get it right
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  Bas Brink Added March 17, 2023

  ★ ★ ★ ★ ★
  Most 5 star hotels do not deliver what they promise these days. To me Shangri-La is always delivering value for money. The rooms are spacious, very neat and clean. The staff is very kind and helpful. Breakfast is amazing. Pool and gym are good and clean. Bar is very nice at nights. For me the hotel to go if I want to have a proper rest during holidays.
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  Ted S Added March 14, 2023

  ★ ★ ★ ★ ★
  Stayed for the location, but it’s so much better than just that with a wonderful view from the restaurant (and the room), staff, fitness center, and room.
  
  Spacious rooms, well done bathroom, a huge gym, decent looking pool, spa, and lots of common areas. Getting to the hotel is a bit of an uphill walk but you can avoid the stairs by approaching from the left side and it’s just a few blocks to the waterfront, ferry and tram.
  
  Staying before and after another trip, the staff was beyond accommodating to hold a bag, get me into a room early and just welcoming all around.
  
  Zero issues though I did prefer room service over the restaurant and clearly a big fan.
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  Mick & Denise Jones Added March 12, 2023

  ★ ★ ★ ★ ★
  Nice hotel in an excellent position just by The Rocks area of Sydney where there are lots of bars and restaurants. Easy access to all of the main sights.
  The rooms are large for a city hotel and very comfortable. All the staff we encountered were friendly and helpful. We had room only so didn’t experience the restaurant. Would recommend this hotel.
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  Cassie Theodorus Added March 05, 2023

  ★ ★ ★ ★ ☆
  The staff were friendly and helpful. The room was absolutely stunning and we had the most amazing view.
  We had cocktails at the top floor bar which were delicious and had the most amazing view of the harbour and city.
  The only suggestion for improvements is the decor of the bar could do to be updated slightly.
  I highly recommend a visit for both visitors or someone looking for a nice staycation.

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