Victoria's Basement

Reviews of Victoria's Basement

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  Jean Haddad Added August 19, 2023

  ★ ☆ ☆ ☆ ☆
  This review is for Victoria basement online business.
  Very poor customer service!
  I bought online the following item listed on the website as “Professional Induction Paella Pan”. Upon receiving the item I noticed that the bottom is convex and not flat as it should be to cook on induction plates (this is basic knowledge in the profession). I contacted the customer service by email to notify them of the mistake and get a refund as it is a misleading listing. I was told by return email: “it may not be suitable for some cooktops due to its slight curve”. No solution or apology was offered to me, no responsibility was taken for the misleading listing. I would have to pay for the item to be shipped back in order to receive a refund (not worth the effort). I have bought similar items elsewhere in the past but this is the first time I see such poor general knowledge of products sold and poor treatment of a customer. I recommend to everyone to keep away from this particular business. There is a lot of competition with accurate listings and good basic knowledge of the products sold.
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  Anita Howard Added August 12, 2023

  ★ ★ ★ ☆ ☆
  The prices are great, the products are great but the packaging for delivery is such a waste. A box of bubble wrap for a pot set that was already boxed, why not just put a delivery address sticker on it and send it as it is. Considering most the items were boxed and not breakable, they could have been put in a box without the bubble wrap. I understand bubble wrapping the glasses but I think the rest was complete overkill. Very disappointed Victoria’s basement doesn’t care more for the environment and that’s why they get a 3 star rating
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  David Robertson Added August 04, 2023

  ★ ★ ★ ★ ★
  Place was crowded lots of lots of things markdown for the up to 80% off sale. I couldn't find the first thing I but I track down a helpful staff who check that I had then checked on the computer and then went off out the and came back with the item. I went looking for the beer glasses and eventually found them. I was so excited I forgot my phone so after I I paid for everything I left and then realised I left my phone. Of course it was so cluttered that no-one noticed it and when I got back it's untouched.
  Lots of fantastic bargains I might go back tomorrow.
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  Hazel Wardale Added July 29, 2023

  ★ ★ ★ ★ ★
  Always love popping into 'Victoria's Basement' to see what lovely 'pretty's'... I got a new insulated bottle, for a great price. But a little disappointed at the lack of unusual/novelty milk jugs available. Only really two designs. I guess it all depends what's in these days. ..it did feel like the store was lacking some personality. No design choices there (colours). Very bland.
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  Daisy Bebe Added July 26, 2023

  ★ ★ ★ ★ ★
  shop where all kinds of kitchen utensils are gathered in one place, a place where you can see and purchase various famous dish brands with your own eyes.
  It is located in the basement of the QVB building.
  A place where you can see a lot of pretty designs and cups, and the price is usually on sale, so you can buy them at a low price.

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