World Apartments

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Reviews of World Apartments

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  Andy Garland Added April 14, 2018

  ★ ☆ ☆ ☆ ☆
  I booked an apartment in Sydney with World Apartments over the New Year period through their website and paid in full with my credit card and received a booking confirmation that day. 10 days later I received an email saying that they had cancelled my booking as there had been a mistake on their system.
  
  I rang World Apartments in Sydney from overseas at my own cost to query this and was told that they had the right to cancel my booking at any time and that if I did not like it that I should take legal advice as they felt that they had carefully worded their terms and conditions to allow cancellation by them at any time for no reason and that they were not prepared to discuss in any further detail.
  
  I therefore have a number of problems with World Apartments. Firstly, they have problems with their online system allowing bookings to be made in error. Secondly, it takes them 11 days to spot any problem bookings. Thirdly, they believe they have the right to cancel any booking at any time for no reason which does not seem equitable especially when customers do not have the same right. Finally, that having made a mistake that they make no attempt honor that mistake or offer any alternative or other solution to the problem.
  
  All in all this was a very poor experience and makes me wonder about their levels of customer service if you actually get to stay at one of their apartments. Needless to say, I won't be making any further bookings with World Apartments in Sydney.

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